What should I do if my order has not arrived by the estimated delivery time?Updated a month ago
What should I do if my order has not arrived by the estimated delivery time?
Waiting on a package that should already be here is frustrating — here’s exactly what to do:
1. Check the tracking status
Your shipping confirmation email has your tracking link. If it shows the package still in transit, carriers occasionally run 1–2 days behind — if you’re within a couple of days of the estimated window, it’s very likely still on its way.
2. If tracking says “Delivered” but you don’t have it
Packages are sometimes scanned as delivered slightly early, or left somewhere discreet. Check your mailbox, porch, side doors, building lobby or mail room, and with neighbors or household members. In most cases the package turns up within 2 business days of the delivery scan.
3. Double-check your shipping address
Find your order details (in your confirmation email or by logging into your account) and take a quick look at the address — a little typo can send a package on an unexpected adventure.
4. Contact the HeySunday team
If the estimated window has passed — or 2 business days have gone by since a “Delivered” scan with no package — reach out through our Contact Form or at [email protected] with your order number and shipping address. Our team will investigate with the carrier and make it right.
We’re here to help and want to make sure your order lands in your hands (and washing machine) as soon as possible. Got more questions? Drop us a line — we’ve got your back!